100% Satisfaction Guarantee
We guarantee total guest satisfaction!
If you are not satisfied with your accommodation or our services, please inform our front desk staff or
management immediately, to provide a reasonable opportunity to correct the situation or problem.
If we cannot correct the situation to your satisfaction, you may receive a credit of up to one night's room charge.
All Comfort, Quality and Clarion hotels in the Asia Pacific region commit to the 100% Satisfaction Guarantee Program.
Where a problem identified by a guest is due to a force majeure event (such as fire, flood, storm, explosion,
lightning strike, unlawful act against public order or authority, strike, lock-out, area-wide power or gas outage,
highway constructions, or any other event beyond the control of the hotel), this guarantee will not apply.
If you have any concerns regarding your stay at a Choice hotel please contact Choice Hotels Customer Relations via
email custrelations@choicehotels.com.au
or call 1 800 075 707 (from Australia), 0 800 999 970 (from New Zealand) or +61 3 9243 2486 (from other locations).
